Privacy Policy

This Privacy Policy describes how Crystal Opal ("crystal-opal.com") collects, uses, and protects personal information provided by visitors to our website. Crystal Opal provides professional consulting and advisory services from our office at 4-12-6 Mukojima, Sumida-ku, Tokyo 131-0033. We are committed to safeguarding the privacy of individuals who interact with us through this website.

Information We Collect

Crystal Opal collects information that you voluntarily provide when you use our contact forms, subscribe to communications, or engage with our consulting services. This may include your name, email address, telephone number, company name, job title, and the content of your inquiry. We also automatically collect certain technical data when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages viewed.

How We Use Your Information

We use the information we collect to respond to your inquiries about our professional consulting and advisory services, to provide and improve our consulting services, to send relevant industry updates and firm communications (only with your consent), and to analyze website usage patterns to enhance the user experience. Crystal Opal does not sell, rent, or share your personal information with third parties for their own marketing purposes.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality, analyze traffic, and personalize content. Essential cookies are necessary for the website to function properly. Analytics cookies help us understand how visitors interact with our site. You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

Data Security

Crystal Opal implements appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. We use industry-standard encryption for data transmission and restrict access to personal information to authorized personnel who require it for legitimate business purposes. While we strive to protect your information, no method of electronic transmission or storage is completely secure.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Contact form submissions are retained for up to 24 months. Analytics data is anonymized after 14 months. When personal data is no longer required, we securely delete or anonymize it.

Your Rights

You have the right to access, correct, or delete your personal information held by Crystal Opal. You may also request restriction of processing or object to certain uses of your data. To exercise these rights, please contact us using the details below. We will respond to your request within 30 days. Under Japan's Act on the Protection of Personal Information (APPI), you have additional rights regarding the handling of your personal data by businesses operating in Japan.

Third-Party Services

Our website may contain links to third-party websites or services. Crystal Opal is not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party services you access through our website. We may use third-party analytics services to help us understand website usage; these services may collect information sent by your browser as part of a web page request.

International Data Transfers

As Crystal Opal operates in Japan and serves international clients, your personal information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for any such transfers in compliance with applicable data protection laws, including the APPI and relevant international frameworks.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable regulations. Material changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact Crystal Opal at: 4-12-6 Mukojima, Sumida-ku, Tokyo 131-0033. Phone: +81 03-4915-7382. Email: info@crystal-opal.com.

Last updated: September 2026

Crystal Opal ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

1. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

  • Identity Data includes first name, last name, username or similar identifier, title, and company.
  • Contact Data includes email address and telephone numbers provided via our contact forms.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
  • Usage Data includes information about how you use our website.

2. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you (e.g., responding to your inquiry).
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

3. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

4. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

5. Contact Details

If you have any questions about this privacy policy or our privacy practices, please contact us at advisory@shinrai-partners.jp.